Mums-to-be can be reassured of excellent maternity care at Sunderland Royal Hospital, following the results of a new survey which measures patient satisfaction
The Care Quality Commission’s (CQC) 2018 national survey of women’s experiences of maternity care show that City Hospitals Sunderland NHS Foundation Trust is outperforming other Trusts in the region when it comes to areas of women’s care in hospital and interaction with staff.
The Trust is maintaining its high standard of patient care, showing year on year improvements in several areas and outperforming other trusts in ten areas, including mums having confidence and trust in staff caring for them during labour, feeling that any concerns were taken seriously and being treated with kindness and understanding.
High-scoring categories included 97.27% of women being able to have a partner or someone else close to them to be involved as much as they wished during labour and birth. 96.26% said that they felt they were involved enough in decisions about their care during labour and birth
The survey was sent to all women who gave birth during February 2018 to find out about the experiences of people who receive care and treatment in maternity units across the country. 113 patients from City Hospitals Sunderland NHS Foundation Trust responded.
Melanie Johnson, Director of Nursing and Midwifery for the Trust, said:
“Surveys such as this, which collect information by asking people directly about their experiences, are very important to us. We can use the knowledge that we gain through understanding how people perceive their care and treatment to improve our services and make sure that we provide high quality and safe care to all mums and babies who choose to have their care with us.
”We will be looking very closely at the survey information for our trust to see how we can further improve maternity care but these latest results are very reassuring as they demonstrate that we are offering pregnant women in Sunderland and the wider area, the right care and a positive experience.”